About this page
This page provides guidance on how to get help with Octoglo Navigator, the browser extension developed by Octoglo. Navigator allows users to interact with the Navigator Agent directly in their browser to access company knowledge, supported systems, and documentation.
Getting Help
If you experience a technical issue or require assistance, you can contact our support team by email at:
📧 support@octoglo.com
When contacting support, please include:
- Your browser version (e.g. Chrome 129)
- The version of Octoglo Navigator you are using (available in the extension settings)
- A short description of the issue or question
- Screenshots or logs if applicable
Documentation and Resources
Product information, troubleshooting guides, and FAQs are available at:
🌐 https://docs.octoglo.com/navigator
Reporting a Security or Privacy Concern
Security and privacy are taken seriously. If you believe you have discovered a vulnerability or data protection issue, please contact:
🔒 security@octoglo.com
Reports are reviewed promptly and handled according to our internal incident response procedures.
Response Times
Support requests are generally reviewed within 1 working day (Monday–Friday, excluding public holidays). Urgent issues relating to data protection or access are prioritised.
Feedback
We welcome feedback that helps us improve Octoglo Navigator. You can send suggestions directly to our product team via:
💬 feedback@octoglo.com