Effective date: 03/02/2026
These Terms of Service (“Terms”) govern your access to and use of the Octoglo platform, applications, and related services (the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
If you are using the Services on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.
1. About Octoglo
Octoglo (“we”, “us”, “our”) provides an enterprise AI platform designed for business use.
Octoglo operates from Ireland, European Union.
Contact: support@octoglo.com
2. Business use only
The Services are intended exclusively for business and professional users. They are not designed for consumer or personal use.
3. Accounts and access
You are responsible for:
- maintaining the confidentiality of your account credentials,
- ensuring only authorised users access your tenant,
- all activity carried out under your account.
You must notify us promptly at support@octoglo.com if you suspect unauthorised access or a security incident.
4. The Services
Octoglo provides software and AI-enabled services that may:
- connect to third-party systems,
- process customer-provided data,
- generate outputs based on configured agents, workflows, and integrations.
We may modify, update, or discontinue parts of the Services to maintain security, compliance, or operational stability.
5. Subscriptions, trials, and fees
Access to the Services may be provided on a trial or subscription basis.
Where fees apply:
- pricing and payment terms are defined at purchase or in an agreed order,
- failure to pay may result in suspension or termination after reasonable notice.
Trials may be limited in time or functionality.
6. Acceptable use
You must not:
- use the Services unlawfully or in violation of third-party rights,
- attempt to access other tenants or bypass security controls,
- introduce malware or abusive traffic,
- use the Services to generate or distribute illegal or harmful content.
We may suspend or restrict access where necessary to protect the Services, other customers, or comply with legal obligations.
7. Data protection and GDPR
7.1 Roles
Where personal data is processed through the Services:
- you act as data controller (or processor on behalf of your controller),
- Octoglo acts as data processor.
7.2 Compliance
Processing is carried out in accordance with:
- the EU General Data Protection Regulation (GDPR),
- applicable Irish data protection law.
Where required, a Data Processing Agreement (DPA) forms part of these Terms.
7.3 Security
We implement appropriate technical and organisational measures to protect data. No system can be guaranteed fully secure, and you remain responsible for access controls and user permissions within your organisation.
8. Third-party services
The Services may integrate with third-party platforms and APIs. Your use of those services is governed by their own terms.
Octoglo is not responsible for third-party service availability, changes, or failures.
9. AI outputs
AI-generated outputs are produced based on provided data and configurations and may be inaccurate or incomplete.
You are responsible for:
- reviewing outputs before use,
- ensuring appropriate human oversight,
- complying with all applicable laws and internal policies.
Octoglo does not provide legal, financial, or professional advice.
10. Intellectual property
Octoglo retains all rights, title, and interest in the Services.
You retain ownership of your data. You grant Octoglo a limited licence to process your data solely to provide and operate the Services.
11. Confidentiality
Each party must keep confidential information received from the other secure and use it only for purposes related to these Terms.
12. Suspension and termination
You may stop using the Services at any time, subject to any agreed subscription terms.
We may suspend or terminate access if:
- these Terms are materially breached,
- continued use poses security or legal risk,
- required by law or regulation.
13. Warranties and disclaimers
The Services are provided “as is” and “as available”, to the maximum extent permitted by law.
We do not guarantee uninterrupted availability or error-free operation.
14. Limitation of liability
To the maximum extent permitted by law:
- Octoglo is not liable for indirect or consequential losses,
- total liability is limited to the fees paid for the Services in the 12 months preceding the claim.
Nothing in these Terms limits liability that cannot be excluded under applicable law.
15. Changes to these Terms
We may update these Terms from time to time. Continued use of the Services after an update constitutes acceptance of the revised Terms.
16. Governing law
These Terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, except where mandatory law provides otherwise.
17. Contact
Questions about these Terms may be sent to: