Terms of Service
Effective date: 03/02/2026
These Terms of Service (“Terms”) govern access to and use of the Octoglo platform, products, and services (the “Services”). By creating an account, connecting systems, or using the Services, you agree to these Terms.
If you are accepting these Terms on behalf of a company or other legal entity, you confirm you have authority to bind that entity.
1) Who we are
The Services are provided by Octoglo (“Octoglo”, “we”, “us”, “our”).
Registered office: Ireland (EU).
Contact: support@octoglo.com
2) Scope and intended users
Octoglo is provided for business and professional use. If you are a consumer, you should not use the Services unless we explicitly agree in writing.
3) Your account and access
You must:
- provide accurate account and billing information,
- keep credentials secure,
- ensure only authorised users access your tenant,
- promptly notify us of unauthorised access or suspected security incidents.
You are responsible for all activity occurring under your account and tenant.
4) The Services
Octoglo provides an enterprise AI platform that can connect to third-party systems (for example Microsoft 365, SAP, Jira, Confluence) and run configured agents, workflows, and automations.
We may update, change, or discontinue parts of the Services to maintain security, compliance, reliability, or product performance. Where a change materially reduces core functionality you have paid for, we will act reasonably and provide notice where practicable.
5) Trials, subscriptions, fees, and payment
If you use a trial, it may be time-limited and feature-limited.
If you subscribe:
- fees are as set out in your order form, invoice, or checkout,
- taxes (including VAT) may apply,
- late payments may result in suspended access after notice.
Unless otherwise stated, subscriptions renew automatically at the end of the term. You can prevent renewal in accordance with your plan settings or by contacting support.
6) Acceptable use
You must not:
- use the Services to break any law or infringe rights,
- attempt to bypass security, access other tenants, or probe vulnerabilities,
- upload or transmit malicious code, or abuse rate limits,
- use the Services to produce or distribute unlawful, harmful, or deceptive content,
- interfere with the availability of the Services.
We may suspend or restrict access where necessary to protect the Services, other customers, or third parties, or where required by law.
7) Customer data and data protection (EU/Ireland)
7.1 Roles
Where you connect systems and submit content to the Services, that content may include personal data (“Customer Data”). For most enterprise use cases:
- You are the controller (or processor acting on behalf of your controller).
- Octoglo is the processor.
7.2 GDPR and DPA
Processing is governed by applicable data protection law, including the EU GDPR and Irish implementing legislation. Where required, the parties will enter into a Data Processing Agreement (DPA) that forms part of these Terms.
7.3 Data residency and transfers
Where offered, data residency options apply as described in your plan or DPA. If any cross-border transfers occur, they will be handled using lawful transfer mechanisms (for example EU Standard Contractual Clauses), as applicable.
7.4 Security
We maintain administrative, technical, and organisational measures designed to protect Customer Data, including tenant isolation and access controls. No method of transmission or storage is 100% secure; you are responsible for appropriate security configuration and user access within your organisation.
8) Third-party services and connected systems
The Services may integrate with third-party platforms and APIs. Your use of those third-party services is governed by their terms, not ours.
You authorise Octoglo to access, process, and transmit data from connected systems as needed to provide the Services. You confirm you have all necessary rights and permissions to connect systems and use any data made available.
We are not responsible for third-party outages, changes, or errors, including API limitations, permission changes, or availability issues.
9) AI outputs and customer responsibility
The Services may generate outputs based on inputs, configurations, and connected data. Outputs may be incomplete or incorrect.
You are responsible for:
- reviewing outputs before acting on them,
- ensuring outputs comply with your policies and legal obligations,
- applying appropriate human oversight for operational, financial, legal, or safety-critical decisions.
10) Intellectual property
Octoglo and its licensors own all rights in the Services, including software, models, workflows, interfaces, and documentation, except for Customer Data.
You retain ownership of Customer Data. You grant Octoglo a limited licence to host, process, transmit, and display Customer Data solely to provide and improve (where permitted) the Services, in accordance with these Terms and any DPA.
11) Confidentiality
Each party may receive confidential information from the other. The receiving party must protect it with reasonable care and use it only to perform under these Terms. Confidentiality obligations do not apply to information that is public through no fault of the receiving party, independently developed, or lawfully obtained from a third party.
12) Support and service levels
Support channels, response targets, and any service levels apply only if included in your plan or order form. Planned maintenance may occur and may affect availability.
13) Suspension and termination
You may terminate in accordance with your plan or order form.
We may suspend or terminate if:
- you materially breach these Terms and do not cure within a reasonable period after notice,
- continued provision would create security, legal, or regulatory risk,
- required by law or a competent authority.
On termination, your access will end. Data export and deletion handling will follow your plan and/or DPA.
14) Warranties and disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation, or that outputs will be accurate or fit for a particular purpose.
Nothing in these Terms limits any liability that cannot be excluded under applicable law.
15) Limitation of liability
To the maximum extent permitted by law:
- Octoglo is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, goodwill, or data (except to the extent such loss is caused by our breach of a DPA where liability cannot lawfully be excluded).
- Octoglo’s total aggregate liability under these Terms is limited to the amounts paid by you for the Services in the 12 months immediately before the event giving rise to the claim (or a lower amount if required by your plan terms), except where such limitation is not permitted by law.
16) Indemnity
You will indemnify Octoglo against third-party claims arising from:
- Customer Data you provide or make available,
- your misuse of the Services,
- your breach of these Terms or applicable law,
except to the extent caused by Octoglo’s breach of these Terms.
17) Compliance and export
You must comply with all applicable laws, including sanctions, anti-corruption, and export control laws where relevant to your use of the Services and connected systems.
18) Changes to these Terms
We may update these Terms to reflect changes in the Services, legal requirements, or risk. If changes are material, we will provide notice by reasonable means (for example via the Services or by email). Continued use after the effective date means you accept the updated Terms.
19) Governing law and jurisdiction
These Terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction, except where mandatory law requires otherwise.
20) Contact
Questions about these Terms:
Email: support@octoglo.com